Working Too Hard
Today, The Wall Street Journal reports that AT&T is working to improve its 3G network for iPhone and other smart-phone subscribers in New York and San Francisco.
Manhattan and San Francisco “are performing at levels below our standards,” Ralph de la Vega, chief executive of AT&T Mobility, told investors at a conference earlier today. iPhone users have complained about bad service for some time now and according to a post on Gizmodo, bad service is "normal."
“This is going to get fixed,” Mr. de la Vega said. “In both of those markets, I am very confident that you’re going to see significant progress.”
With about 3% of smart-phone customers driving 40% of data traffic, AT&T is considering incentives to keep those subscribers from hampering the experience for everyone else, he said. “You can rest assured that we’re very sure we can address it in a way that’s consistent with net-neutrality and FCC regulations.”
While these comments by Mr. de la Vega seem comforting. Based on prior history of commumications companies and with examples from cable television providers charging for different tiers of service, we can expect increased prices or slower service at the same price in the future.
If you would like to contact AT&T and be sure they keep your services up to standard and have them address any concerns you may have about possible price increases you may do so here.